March 6, 2026
We will be launching a new Slack instance for our Pantheon Customer Community on Monday, March 9th, 2026.
What's new
- Members-only Community. The new Slack Community will be exclusive to verified Pantheon customers and partners.
- Multichannel. The new Slack will have channels built around your interest so every conversation feels relevant and worth showing up to.
- Quarterly roadmap reviews. You'll hear directly from our product team on what's coming next.
- Dedicated Product Feedback channel. A dedicated
#product-feedbackchannel where you can share ideas, vote on what matters most, and send feedback straight to our product team without ever leaving Slack. - Quarterly challenges. We will be launching quarterly challenges with awesome perks and giveaways just for showing up and being part of the community.
- Limtied-edition swag. Because being an amazing customer has its perks.
What's not changing
- We're staying on Slack, just moving to a new workspace. Same app to connect with Pantheon and the wider community.
- All channels, users and conversations will be moving over. We will still be your peer-to-peer resource. Site- and workspace-specific questions and support should still go through the normal support channels.
- Same workspace URL. Once the migration is complete, we'll be using the same workspace URL you've always used to access the Pantheon Community Slack.
Action required
- If you are a member in our existing Community Slack and using a different email to sign into Pantheon (e.g. a business email) than what you are using to sign onto the Pantheon Slack, we ask that you update your email addresses to match by end-of-day March 6, 2026.
- If you are unable to connect to the Pantheon Community Slack after the migration on March 9, 2026, please submit this form and our team will review.
Considerations
- The migration is happening on Friday, March 6th. There will be 2 days of data not migrated from the existing (old) Slack instance into the new Community Slack.