Getting help on Pantheon is now faster and simpler. The Support tab in your dashboard will soon have a single access point for all support requests: start a conversation, describe your issue, and get routed based on your needs.
What's new
One place to get help. The previous ticket options in the dashboard have been replaced by a single, AI-powered conversational entry point on the Support tab. No more sifting through endless menus or categories to choose up front—just describe what you need.
Faster answers. Many common questions are now resolved immediately, any time of day, without waiting for a queued ticket response.
Routing based on your needs. When your request needs hands-on help, it's handed off to the right support team with the context you've already shared—prioritized and categorized automatically—so you don't repeat yourself, and your issue reaches the right people sooner.
Get the best experience: start from your workspace
Support access is tied to your workspace plan. For the fastest, most complete experience, open Support from the workspace you're working in rather than from an individual site. Starting from your workspace ensures you receive the full support benefits of your plan.
What you need to do
Nothing—there's no action required, and any current open tickets are unaffected. Next time you need help, head to the Support tab in your workspace and simply start a conversation with our AI-powered assistant.
Note: You can reach our support team at any time—just ask, and we’ll get you to the right person. Phone support remains available for eligible plans.
Built with your privacy in mind
Support conversations are processed solely to help resolve your request. Your data is not used to train AI models, and our AI providers do not retain or use your data for their own purposes. Support interactions remain subject to Pantheon's existing Privacy Policy and data protection commitments.
