Pantheon release notes

Effective October 22, 2025, the "Unprivileged" user role will be transitioned to a new "Contributor" role. Permissions will remain exactly the same, except that Contributors will have limited access to Workspaces in the Pantheon Dashboard. This update is to ensure that all Pantheon users have access to the modern dashboard experience.

No action is needed by Site Owners or Workspace Administrators.

Key changes

• The name will change from Unprivileged to Contributor
• Contributors will have limited access to Workspaces:

Users assigned this role will retain access solely to the sites for which they have been explicitly granted permission. They will not be authorized to modify Workspace configurations, access billing information, create custom upstreams, or perform other administrative functions. If these users are in multiple Workspaces, they will continue to have access to the Workspace Selector to change which Workspace they are currently working in.

Here's what you can expect a Contributor to see when accessing the Workspace:

What's new?

An improved support experience for Advanced Global CDN (AGCDN) customers is now available in the Edge tab of your professional workspace.

From this tab you can now submit a change request form for modifying AGCDN configurations. After the form is submitted, a new AGCDN support ticket is created with improved routing internally - resulting in fewer delays and faster updates.

To learn more about this experience, see related documentation.

Why is this being done?

Previously, the Advanced Global CDN service lacked a dedicated category within the Support dashboard. This could result in delays and inefficiencies when processing requests, as critical details were often missing or had to be clarified through additional communication. The new Change Request Form is designed to collect all necessary details upfront.

What's next?

The roll-out of this form is a first step toward providing Pantheon's AGCDN customers with a dedicated area in the workspace to make AGCDN changes. In the future, we'd like for customers to be able to make AGCDN configuration changes on their own, if they choose to do so.

Administrators of large workspaces will now be able to easily remove access for offboarded users at scale. When a member of your team changes jobs, or for whatever reason you need to remove a person from your sites, you can now do so faster

As you remove users from your workspace or site team, you will be prompted to remove access across all sites that a given user may be connected to, which can save multiple clicks and manual labor to ensure the right access levels are maintained.

To learn more about how this new offboarding process works, take a look at our documentation.

Helps Workspace Admins more effectively manage user access by providing the ability to offboard users from multiple sites in a single click.

For more information, see Pantheon’s documentation on Workspace Offboarding. Or join the #WordPress Slack Channel to connect with other Pantheon customers & super-users.

Enhancements to the Workspace dashboard allow admins greater visibility and control over user roles, access levels, and privileges. Now, admins can perform periodic audits of users and permissions by Site or Workspace, communicate development work to specific users by Site group, and quickly onboard and offboard users at the Workspace and Site level. To learn more about roles and permissions, refer to our documentation.

Previously, users with the Unprivileged role were not able to create sites using Custom Upstreams. Users with the Unprivileged role do not possess permissions to access the Workspace Dashboard and could not create sites using Custom Upstreams. Now, it's possible to create a site using a Custom Upstream from the Personal Workspace in the New Dashboard. Click Create New Site and then select Upstream From Workspace.

You can now customize the marketing communication you receive from Pantheon in the New Dashboard. From the New Dashboard, click the gravatar to access Personal Settings. Click Notifications and Manage Preferences under Emails from Pantheon, to update your email preferences.

Multidev is no longer a site-specific feature. It’s now enabled organization-wide for select account types. For more information, see Who has access to Multidev?