Measuring Site Traffic

Access Metrics through the Live tab of the Site Dashboard once a Live environment has been initialized. The number of unique visits displayed in Pantheon’s Site Dashboard determines the traffic Pantheon will apply for evaluating use on your site under your pricing plan. The Site Dashboard also includes other information you may use to project future traffic, including number of pages served.

To access metrics for another environment, use the Terminus metrics command:

terminus metrics <site>.<env>

Access Metrics

1. Navigate to the Live environment of the Site Dashboard.
2. Click Metrics.
3. Toggle displayed date ranges by clicking Day, Week, or Month:

Available Metrics

The number of unique visits displayed in Pantheon’s Site Dashboard represents the traffic measurement Pantheon will apply for evaluating use on your site under your pricing plan. The Site Dashboard also includes the number of pages served, to help evaluate trends, and project future traffic. Traffic information is refreshed daily.

The data comes directly from our Global CDN, which tracks all requests for resources on Pantheon. However, many known bots and crawlers do not count towards site traffic limits, nor do we meter requests for static assets (images, PDFs, CSS, JS, etc.).

Visitor

A visitor is a person or device who/that receives information from the site. The platform counts each visitor once per day, regardless of the number of times they return that day or the number of pages they visit that day.

Site Visits

We consider a Site Visit as a 200-level (and some 300-level

Pages Served

Think of this as something that gets delivered to the visitor. Pages served is the number of requests for resources generated by the CMS (WordPress or Drupal). Most commonly these are HTML web pages, but they also include non-HTML resources such as JSON, RSS, or XML-RPC. These are typically used for bringing data into the site from another source (e.g., a list of places on a map).

The number of Pages Served allowed for each Site Plan is five times the maximum monthly Site Visits.

For both metrics, the platform counts based on the total volume of requests, which includes visitors receiving pages (or other CMS-generated resources) which are served from our Global CDN cache.

As shown here, visits and visitors have different meanings. If two visitors go to the site, and one opens another page but the other leaves, that would be tracked as two visitors and three pages served. If one of those visitors returns again the next day, it would be counted as two visitors, three visits, and four pages served.

Cache Hit Ratio

An important performance benchmark is the number of requests that can be served from the Global CDN. This metric does not affect site traffic measurements for the Site Plan. Serving requests from cache rather than by the CMS allows visitors to experience a faster response and removes load from the site's server resources. A cached request is served from the nearest edge endpoint without any delay, while a request to the CMS must be individually processed and loaded. A high cache hit ratio greatly improves the browsing experience and site performance.

A low Cache Hit Ratio may be caused by:

• Sites with mainly authenticated traffic have a low cache hit ratio because authenticated traffic is never cached. This includes both logged in site users as well as admin actions.
• A low or missing max-age header in the response from the CMS. This means cached pages are not stored or are invalidated too quickly. You may view this header and others with the Configure and Verify Edge Caching guide.
• Setting a cookie on page requests bypasses the GCDN cache. Refer to Debugging Cookies and Global CDN for more information.

Learn more about how to enable and improve caching in the Pantheon Global CDN guide.

How Do You Know if a Visit Counts?

Counted Visits

A visit counts if it is one of the following:

• Valid

• Not a surreptitious bot

• Returns a 200-level response that originates from PHP, or returns a 300-level response of 303, 304, or 305.

• Additionally, if that visit is from a unique IP and user agent combination for the day, then that counts as a unique visitor that day as well.

Uncounted Visits

The traffic measurement model below describes interactions excluded from your site's visit count. Our exclusion metric model relies partly on customer feedback. Contact support to request that Pantheon consider additional exclusions if you experience issues with your site.

A visit does not count if it is one of the following:

• Invalid (originating from a known bot or crawler)

  • A high-performance response to crawlers supports SEO, which is one of the reasons Pantheon is the platform of choice for our customers. Although it places load on the platform, Pantheon excludes select automated traffic from legitimate crawlers and bots that would otherwise count towards your website's total traffic. Refer to the visits definition above regarding the combination of datasets to determine traffic metrics. Pantheon excludes certain activity on your Site Dashboard (e.g., Google bot user agent).

  • Some bots and crawlers present themselves as end-user browsers. This makes their behavior difficult to distinguish from human end users. Some bots exhibiting this behavior, while they claim to be regular browsers, remain distinctive enough to exclude from billing.

  • To block specific bots and crawlers from your site, add them to robots.txt or use PHP to block specific User Agents.

• A non-unique or repeated IP address for a given day

• A response from a static asset, such as images, PDFs, CSS, JS, etc.

• Uses excessive bandwidth

  • Individual sites consuming excessive bandwidth may be contacted separately by Pantheon for monitoring and actions required to address any plan abuse.

• A redirect

  • The platform does not count the following 300-level redirect responses: 301, 302, 307, 308.

• A 404 or other client error

  • Client errors are returned as 400-level responses, and do not count as part of plan traffic limits.

FAQs

Why doesn't Pantheon's traffic metrics match my other analytics?

Website traffic is an important indicator of a successful website. Analytics suites (e.g. Google Analytics, Similarweb, Mixpanel) each serve a different purpose from Pantheon’s Site Dashboard.

Pantheon tracks every single request to the platform. In contrast, analytics tools will typically only track complete "pageviews" on an HTML page containing a tracking snippet that can fire off a subsequent request to the analytics platform.

This table shows some of the reasons why traffic in the Dashboard may differ from your analytics suite:

Analytics implementations can be variable. It may be that your analytics solution isn't tracking all pages served for good reason. For example, you may exclude CMS administrators to give you a view of "visitors only."

Content pre-fetching increasingly plays a role in driving up traffic metrics without having the same impact on visitor-centric analytics. Speculatively loading pages in the background is a common tactic to improve the user experience on the web, which we support people using. However, this does generate more overall traffic from the perspective of the platform.

How often is data collected?

Data is updated daily, shortly after midnight UTC, with data for the previous day.

How long do you keep the data?

Data is retained for the following amounts of time:

Can I download or access the raw data directly?

Raw data is not currently available.

Can I check metrics from the command line with Terminus?

Yes! Access to metrics via the Terminus env:metrics command. Install Terminus or update to the current release for access to the env:metrics command.

What traffic is excluded from Pantheon's metrics?

Certain activities are generally excluded from the calculation of visits and pages served on a case-by-case basis at Pantheon’s discretion, and subject to Pantheon’s Acceptable Usage Policy (AUP). Customers may request that Pantheon consider excluding traffic sources by contacting support if they experience particular issues with configuring their site for any of the following:

• Static Assets
• 404 and other Client Errors
• Bots and Crawlers

What about redirects?

Only requests with a 200-level status count as pages served, so 301 redirects will not be included in metrics.

Are multiple user agents on the same originating IP address counted separately?

Yes. For example, multiple devices on the same home network visiting your site would each be considered a unique visitor.

What about load tests or penetration tests?

Load tests and other performance reviews of the Pantheon platform are generally prohibited by our AUP. Although it may result in significant traffic spikes, Pantheon fully supports customers choosing to load test their site (excluding the platform). Contact Pantheon Support prior to performing such tests to make them aware there will be an extraordinary event that should be considered.

If you identify an underlying issue that may affect the platform, please let us know. If an issue is identified with your codebase, Pantheon can recommend a Partner or connect you with our Professional Services team to help you with remediation.

What about Denial of Service and other attacks?

Malicious actors can create unplanned events in traffic, and this is not a fair measure of value a customer receives from our platform. We ask that customers help us identify and support the investigation of these issues. On a case by case basis, Pantheon may choose to waive overages in its judgment weighing factors such as how many clients are affected, to what degree could this have been addressed by customers, and how uniquely Pantheon is positioned to help our customers resolve these issues.

Malicious actors are different from unwanted traffic, which may be unique to a customer’s preferences for the targeted audience of their site. From a traffic measurement perspective, Pantheon is focused on omitting traffic that is objectively malicious.