Platform Notifications.
Learn about our automated notifications
Pantheon platform email notifications are non-configurable, and are generated by automated Pantheon monitoring or by user actions within the dashboard or workspace.
Platform Notifications vs. Marketing Email Preferences
Pantheon sends two types of emails:
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Platform Notifications (this page): Non-configurable system emails related to your sites, workspaces, and account activity. These notifications are essential for site management and cannot be disabled.
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Marketing Email Preferences: Configurable communications including newsletters, events, and product updates. You can manage these preferences in Personal Settings by navigating to Personal Settings > Email Notifications.
The platform notifications listed below are sent as emails to all users, regardless of their assigned role. Refer to Roles and Permissions for more information.
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New membership: a site admin-generated invitation to a user. The invited user is not required to have an account yet.
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Password reset: a user-generated email sent after submitting a request on the login form.
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Payment invite: a site admin-generated invitation to a user to pay for and take over ownership of a site. The invited user is not required to have an account yet.
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Site deleted: a site admin-generated notification sent to all site team members when a site is deleted.
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Workspace invite: a user-generated invitation to join a workspace. The invited user is not required to have an account yet.
The emails listed below are only received by users who have been assigned to the site admin role.
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Site plan level change: a Pantheon-generated notification sent to all site admins and workspace admins when a site's plan is upgraded or downgraded.
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Site added as supporting workspace: a Pantheon-generated notification sent to all workspace admins when a site is added to an workspace as a supporting Workspace.